SHIPPING OPTIONS

Overnight Shipping (UPS Next Day Air): Next-business-day delivery to most US addresses. Order by 1pm EST to ship same day.
Expedited Shipping (UPS 2nd Day Air): Delivery within two business days to all 50 states.
Standard Shipping (UPS Ground): Delivery within 1–5 business days depending on location.

All orders are processed within 1–2 business days before shipping (Overnight orders placed by 1pm EST ship same day).

PICK UP IN STORE

Pick Up In Store (Bridgehampton): Free, ready within 2 hours during store hours. Select “Pick up” at checkout and bring your order confirmation and a valid ID to 2454 Main Street.

WHERE DO WE SHIP TO?

We are based in Bridgehampton, New York and ship nationwide via UPS, including Alaska, Hawaii, and US Territories.

We do not offer international shipping automatically, but we are happy to accommodate international orders upon special request. Please email us at support@shopdecouverte.com before placing your order and we will confirm shipping options, costs, and estimated delivery times. Please note that any customs duties, import taxes, or brokerage fees are the sole responsibility of the recipient and are not included in your order total.

CAN I SHIP TO A PO BOX?

UPS requires a physical address for proof of delivery and cannot ship to PO Box addresses. Please ensure your delivery address is a residential or business address.

CAN I CANCEL MY ORDER?

You can cancel an unfulfilled order within 1 hour of placing it. Sign in to your account and select “Cancel items” next to the order. After 1 hour, or once your order has shipped, we're unable to cancel it. Please refer to our return policy below instead.

ORDER & SHIPPING CONFIRMATION

You will receive an email confirmation once your order has been successfully placed, including your order number and shipping method. Please ensure your shipping address is correct before completing checkout. We are unable to redirect packages once they are in transit.

Orders are processed within 1–2 business days before shipping (Overnight orders placed by 1pm EST ship same day). Once your order leaves our hands, you will receive a shipping confirmation email with your UPS tracking information.

For questions about your order, email support@shopdecouverte.com and include your order number in the subject line.

BACK-ORDER & PRE-ORDER

Back-ordered and pre-ordered items will ship as soon as they become available. Items in the same order may not always ship together. Estimated ship dates are subject to change. A Découverte representative will personally notify you of any delay exceeding one week.

RETURNS & EXCHANGES

We accept returns and exchanges on unused items in original condition within 10 days of delivery, with original tags attached and proof of purchase. Sale items are final sale and not eligible for return or exchange (see Sale Items below). Gift cards cannot be returned or redeemed for cash.

Découverte reserves the right to apply a restocking fee on returned items.

IN-STORE RETURNS

Items may be returned or exchanged in person at our Bridgehampton store. The same 10-day window and condition requirements apply. Please bring your proof of purchase.

ONLINE RETURNS

To initiate an online return, sign in to your account and select “Request return” next to the order you'd like to return. Return shipping costs are the responsibility of the customer. We recommend USPS Priority Mail with tracking.

ONLINE EXCHANGES

Our online returns portal currently supports returns only. To request an exchange, email support@shopdecouverte.com with your order number and the item you'd like instead, and we'll take care of it directly.

STORE CREDIT

If you would prefer not to request a refund, we are happy to issue a Découverte store credit for the value of your return. Store credit is valid for 12 months from the date of issue and can be applied toward any purchase in store or at shopdecouverte.com. Store credit has no cash value and is non-transferable.

To request store credit in place of a refund, add a note to that effect when you submit your online return request, or mention it when returning in-store, and we'll process it accordingly.

DAMAGED IN TRANSIT

If your order arrives with damaged packaging or broken items due to shipping, please contact us at support@shopdecouverte.com within 48 hours of delivery. Include your order number, a description of the damage, and photographs of both the item and the packaging. We will work with UPS to resolve the issue and arrange a replacement or refund as quickly as possible. Claims submitted after 48 hours may not be eligible for resolution through the carrier.

DEFECTIVE ITEMS

We uphold a high standard of quality for every product we carry. If an item you receive has a manufacturing defect, meaning a flaw present before the item was used, please contact us within 10 days of purchase at support@shopdecouverte.com with your order number and photos of the defect. We will arrange a replacement or full refund at no cost to you.

Please note that natural variation in handmade goods, including tonal differences between pieces in the same ceramic set, slight irregularities in mouth-blown glass, or variation in recycled wool texture, are not defects. These characteristics are inherent to the makers we work with and are part of what makes each piece distinct.

SALE ITEMS

All sale and discounted items are final sale. Sale items are not eligible for return, exchange, or store credit.

YOUR PRIVACY CHOICES

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please click this link.

TAXES

Découverte is headquartered in Bridgehampton, New York. We are required to collect sales tax on orders shipped to New York State addresses. Sales tax rates vary by county and will be calculated and added to your order total at checkout. Prices displayed on our website do not include sales tax. Taxes are refunded in accordance with applicable state and local laws.

GIFT CARDS

Gift cards are available for purchase at shopdecouverte.com/products/decouverte-gift-card. They are delivered by email and include instructions for redemption at checkout. No physical card will be issued. Gift cards are non-transferable and may not be returned or redeemed for cash, except where required by law.