Shipping policy

SHIPPING OPTIONS

UPS Next Day Air: Overnight delivery to most US addresses
UPS 2nd Day Air: Delivery within two business days to all 50 states
UPS Ground: Delivery within 1–5 business days depending on location

WHERE DO WE SHIP TO?

We are based in Bridgehampton, New York and ship nationwide via UPS, including Alaska, Hawaii, and US Territories.

We do not offer international shipping automatically, but we are happy to accommodate international orders upon special request. Please email us at support@shopdecouverte.com before placing your order and we will confirm shipping options, costs, and estimated delivery times. Please note that any customs duties, import taxes, or brokerage fees are the sole responsibility of the recipient and are not included in your order total.

CAN I SHIP TO A PO BOX?

UPS requires a physical address for proof of delivery and cannot ship to PO Box addresses. Please ensure your delivery address is a residential or business address.

ORDER & SHIPPING CONFIRMATION

You will receive an email confirmation once your order has been successfully placed, including your order number and shipping method. Please ensure your shipping address is correct before completing checkout — we are unable to redirect packages once they are in transit.

Orders are processed and shipped within 3 business days. Once your order leaves our hands, you will receive a shipping confirmation email with your UPS tracking information.

For questions about your order, email support@shopdecouverte.com and include your order number in the subject line.

BACK-ORDER & PRE-ORDER

Back-ordered and pre-ordered items will ship as soon as they become available. Items in the same order may not always ship together. Estimated ship dates are subject to change — a Découverte representative will personally notify you of any delay exceeding one week.