Refund policy
RETURNS & EXCHANGES
We accept returns and exchanges on unused items in original condition within 10 days of purchase, with original tags attached and proof of purchase. Sale items are final sale and not eligible for return or exchange (see Sale Items below). Gift cards cannot be returned or redeemed for cash.
Découverte reserves the right to apply a 10% restocking fee on returned items.
IN-STORE RETURNS
Items may be returned or exchanged in person at our Bridgehampton store. The same 10-day window and condition requirements apply. Please bring your proof of purchase.
ONLINE RETURNS
To initiate an online return, please visit [https://shopify.com/71929888838/account] for instructions. Return shipping costs are the responsibility of the customer. We recommend USPS Priority Mail with tracking.
STORE CREDIT
If you would prefer not to request a refund, we are happy to issue a Découverte store credit for the value of your return. Store credit is valid for 12 months from the date of issue and can be applied toward any purchase in store or at shopdecouverte.com. Store credit has no cash value and is non-transferable.
To request store credit in place of a refund, please indicate your preference when submitting your return request.
DAMAGED IN TRANSIT
If your order arrives with damaged packaging or broken items due to shipping, please contact us at support@shopdecouverte.com within 48 hours of delivery. Include your order number, a description of the damage, and photographs of both the item and the packaging. We will work with UPS to resolve the issue and arrange a replacement or refund as quickly as possible. Claims submitted after 48 hours may not be eligible for resolution through the carrier.
DEFECTIVE ITEMS
We uphold a high standard of quality for every product we carry. If an item you receive has a manufacturing defect — meaning a flaw present before the item was used — please contact us within 10 days of purchase at support@shopdecouverte.com with your order number and photos of the defect. We will arrange a replacement or full refund at no cost to you.
Please note that natural variation in handmade goods — tonal differences between pieces in the same ceramic set, slight irregularities in mouth-blown glass, or variation in recycled wool texture — are not defects. These characteristics are inherent to the makers we work with and are part of what makes each piece distinct.
SALE ITEMS
All sale and discounted items are final sale. Sale items are not eligible for return, exchange, or store credit.